Privacy Policy gcup7

1. Introduction

gcup7 ("we", "platform" or "gcup7.one") respects the privacy of every individual who uses our services. This Privacy Policy is an official document that describes how we handle your personal information when you register an account, make a deposit, play online games or interact with any part of the gcup7 platform.

By using the gcup7 platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact the support team to close your account.

2. Information We Collect

gcup7 collects various categories of information to ensure our services run smoothly, securely and in compliance with legal requirements. The information collected is as follows:

Account Registration Information

• Full name as shown on your identity card (MyKad) or passport
• A valid and active email address
• Mobile phone number
• Date of birth for age verification (21 years and above)
• Password chosen during registration (stored in encrypted form)

Financial and Payment Information

• E-wallet account details such as Touch 'n Go eWallet
• DuitNow information for withdrawal verification purposes
• Registered online banking (FPX) account details
• Crypto wallet address (USDT, BTC, ETH) for users who choose that method
• Deposit and withdrawal transaction history

Technical Information and Usage Activity

• IP address of the device used during login
• Device type, operating system and web browser
• Game history and betting activity
• Login and logout timestamps
• Cookie data and website tracking technologies

Identity Verification Information (KYC)

• Copy of MyKad or a valid identity document
• Proof of current residential address (if required)
• Other supporting documents for anti-money laundering (AML) compliance requirements

3. Purpose of Data Use

Information collected by gcup7 is used solely for legitimate and transparent purposes. We do not use your data for any purpose outside the following scope:

• Creating, verifying and securely managing your player account
• Processing deposits and withdrawals through supported payment methods
• Meeting legal compliance requirements, including identity verification and fraud prevention
• Providing 24/7 customer support in Malay and English
• Sending account-related notifications, including relevant bonus promotions
• Analysing usage patterns for platform improvement purposes
• Detecting and preventing fraud, money laundering and violations of the terms of use
• Complying with instructions from regulatory bodies with jurisdiction

4. Sharing Information with Third Parties

gcup7 practises a principle of limiting data disclosure. We do not disclose your personal information to any third party except in limited and legitimate situations as follows:

Payment Processors

To enable financial transactions to be carried out, the required payment information will be shared with approved payment processors including e-wallet providers, banks and cryptocurrency exchange platforms. All these processors are bound by strict confidentiality agreements.

Legal and Regulatory Requirements

gcup7 may be required to disclose certain information to competent authorities when required by law, court order or the direction of a regulatory body with jurisdiction. This includes investigations related to anti-money laundering and financial fraud prevention.

Internal Service Providers

Technical service providers that assist us in operating the platform — such as server hosting providers, email services and internal analytics tools — may have limited access to data needed to carry out their specific functions only.

5. Data Security Measures

gcup7 implements a comprehensive range of technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or unintended disclosure.

• Data encryption using industry-standard SSL/TLS protocols during transmission
• Data encryption in storage for sensitive information such as payment details
• Role-based access control — only authorised staff may access player data
• Continuous security system monitoring 24 hours a day, 7 days a week
• Penetration testing and security audits conducted periodically by independent parties
• Structured data incident management procedures for rapid response in the event of a breach

Although we take all reasonable steps, no system can be guaranteed 100% secure. We encourage players to also play their part by keeping their password and account login information confidential.

6. Cookies and Tracking Technologies

gcup7 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies Used

• Essential Cookies: Required for basic platform functions such as login sessions and security. Cannot be disabled.
• Preference Cookies: Save your settings and preferences such as interface language for a more personalised experience.
• Analytics Cookies: Help us understand platform usage patterns in aggregate for continuous improvement purposes.

You can manage or delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality and usability of the gcup7 platform.

7. Your Rights as a User

As a registered gcup7 player, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: If your information is inaccurate or outdated, you may request a correction through your account or the support team.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted, subject to legal data retention requirements.
• Right to Restriction of Processing: You may request that we limit how we use your data in certain situations.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may object to the processing of your data for certain purposes, including direct marketing.

To exercise any of these rights, please contact the gcup7 support team via live chat or email. We will process your request within a reasonable time and inform you of the outcome.

8. Data Retention

gcup7 retains your personal information for as long as your account is active or as long as it is needed to provide services to you. After an account is closed, we may still need to retain certain data for the period required by law and regulatory requirements.

Financial transaction records are generally retained for the period required by applicable anti-money laundering laws. Information that is no longer needed will be securely destroyed in accordance with established procedures.

If you request account closure, we will delete or unlink your personal information from our active systems once all financial and legal obligations have been settled.

9. Minors and Age Verification

The gcup7 platform is strictly limited to individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

As part of the identity verification (KYC) process, gcup7 will verify a player's age using valid identification documents before the account is fully activated. If we find that information was provided by someone under the age of 21, the account will be suspended immediately and all related information will be deleted.

10. Amendments to This Privacy Policy

gcup7 reserves the right to amend this Privacy Policy at any time to reflect changes in our operational practices, legal requirements, or other relevant circumstances. Any material changes will be communicated to players via in-platform notifications or their registered email.

We encourage you to review this page periodically to stay informed of how we handle your personal information. The date of the latest update will always be displayed at the top of this page. Continued use of the gcup7 platform after any amendments is considered acceptance of the updated Privacy Policy.

11. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact the gcup7 support team through the following channels:

• 24/7 live chat directly within the gcup7 platform (fastest method)
• E-mail: [email protected]

Our team is available to assist you in Malay and English. We will endeavour to respond to all privacy-related enquiries within a reasonable time and provide clear, satisfactory explanations.

For data deletion requests or the exercise of other privacy rights, please state your account number and the details of your request clearly so we can process it more quickly and accurately.